Refund & Cancellation Policy
ALL Over Kansas City - Air Duct Cleaning Services Kansas City, KS Last updated: 2026-05-02
At ALL Over Kansas City - Air Duct Cleaning Services, we strive to deliver exceptional air duct cleaning and HVAC services to our community. We understand that sometimes plans change, which is why we have set our policies to be clear and fair. Please read through our refund and cancellation policy to understand your rights as a customer.
Cancellation Notice
We require a 24-hour notice for any cancellations or rescheduling requests. This allows us to adjust our schedule and accommodate other customers. If you cancel your appointment less than 24 hours prior, you may incur a cancellation fee equivalent to 25% of the service charge.
To cancel or reschedule, please contact our office directly at least 24 hours in advance. We recommend reaching out via phone or email for confirmation.
Partial Refunds
ALL Over Kansas City - Air Duct Cleaning Services values your satisfaction. If you’re unhappy with a service we provided, you have 30 days from the date of service to request a partial refund. Our team will review your request and determine if a refund is justified based on the service provided.
Keep in mind, partial refunds are applicable under the following conditions:
- The service was not completed as per the agreed scope.
- There were deficiencies in the service quality that were not addressed.
- You must provide a detailed explanation of your concerns and any supporting evidence (like photos or videos) to facilitate our review.
Weather Delays
The weather can be unpredictable in Kansas City, which may affect our service schedule. In instances of severe weather conditions, we may need to delay or reschedule your appointment for safety reasons.
You will be notified as soon as possible if your appointment is affected by weather delays. Should we need to reschedule, you will be offered the next available slot that fits your schedule.
In cases where you prefer to cancel due to weather conditions rather than reschedule, our standard cancellation fees will still apply.
Unhappiness Guarantees
At ALL Over Kansas City - Air Duct Cleaning Services, we believe in providing high-quality service. If you are not satisfied with our work, we encourage you to reach out within 30 days of service completion. - We will perform a re-cleaning of the affected areas at no additional cost. - If you remain unsatisfied after the re-cleaning, we will work with you to resolve the issue or discuss a partial refund.
Your feedback is essential to us. We take it seriously and view it as an opportunity to improve our services for the Kansas City community.
Additional Notes
- All requests for refunds or cancellations must be submitted in writing via email or through our contact form on the website. - Refunds, when approved, will be processed within 14 business days after a confirmation of eligibility. - This policy is applicable to all residential customers in Kansas City and the surrounding areas we serve, including Nearman Hills, Welborn, Argentine, Wolcott, and beyond.
Contact Us
If you have any questions regarding our refund and cancellation policy, or if you need assistance with a recent service, please do not hesitate to contact us. We are here to help you! - Phone: [insert phone number] - Email: [insert email address] - Website: [insert website URL]
Thank you for choosing ALL Over Kansas City - Air Duct Cleaning Services. We appreciate your business and look forward to ensuring your home stays clean and comfortable.